FREQUENTLY ASKED QUESTIONS
WHAT EXACTLY IS THE PENNY CLUB REWARD PROGRAM?
It is a program designed to show loyal Goodcents guests our appreciation. Penny Club Rewards members receive all of the following:
Points toward free food and drink
For each dollar that you spend, you receive 10 points. Each point is worth one penny ($0.01), you can redeem your point balance on any order at any point in time towards any food or drink! Points do not apply towards delivery fee’s or tax.
I DON'T HAVE A PHYSICAL PENNY CLUB REWARDS CARD/WHERE IS MY PENNY CLUB REWARDS CARD?
Your card is only a virtual card. Your account can be accessed by logging into your account by visiting https://order.goodcentssubs.com/ and clicking on ‘Rewards’.
HOW DO I REDEEM MY POINTS?
You redeem points by applying them at checkout. If you have loyalty points they will be listed as a payment option at checkout, if selected they will be applied towards your food and drink purchases.
HOW MANY LOYALTY ACCOUNTS AM I ALLOWED TO HAVE?
One loyalty card per person. Duplicate accounts will be removed from the Penny Club Program.
WHAT IF I SHARE AN EMAIL WITH SOMEONE? ARE WE BOTH ALLOWED TO REGISTER SEPARATELY?
Unfortunately, only one rewards account per email account is allowed.
We take your privacy very seriously. There is absolutely no sharing or selling of any Goodcents client information. If you choose to share your email address with us when joining the Penny Club Rewards Program, you will receive emails from us through our partnering providers.
WHAT IF I FORGOT TO GIVE MY PHONE NUMBER THE TIME OF PURCHASE IN-STORE? CAN I STILL EARN THOSE PURCHASE POINTS?
Unfortunately, there is not a way to add points to your account, except at the time of purchase. If you do not present your loyalty program information at the time of checkout, you will not receive points for that visit.
CAN I CONTROL WHEN I REDEEM MY REWARDS?
All rewards will be redeemed at the time of purchase. You may redeem these rewards any time you would like. All rewards come with a two year expiration date.